Chase's credit card customer service can go to hell!!!!

this dept offers NO customer service whatsoever! if you are unhappy with something or their lack of service, their suggestion to you is..."you can close your acct"ummmmmmmm in all my 15 years of working in customer service have I ever told someone that, you work with the un happy customers you try to correct the situation, but you never tell them they can close their acct. If anything I always do my danmdest from letting customers close accts. I always see if there is something they were unhappy with...and trying to work with them.So I found out today my credit card payment is 9 days overdue....well I did not realize this because I never once receieved my statement and the whole paperless statement rig a ma roll got forgotten a long the way of freaking out why i had not been recieveing my statement..i checked the mail religeously...nothing.so i find this out today and that i am getting a 39.00 late fee.......so I call the credit card dept....I have had the credit card over 2 years now and I have ALWAYS paid before the due date, I have never had a late fee therefore I have never asked for one until today, explaing that had i known i was not going to recieve a statement I would of been all over it, and this could of been avoided. I proceeded to tell them i have been a good customer with them, not just with my cc but my accts. I expressed my concerns because I have never been late and that this was a first I don't want to have this reported against me on my credit history.all "JETT" could say was "your not getting that fee back" not once but 6 times before telling me that if I am unhappy "you can close your acct" this made me livid...who says that...??? if i told a customer that i could almost guarentee you i would not have a job tomorrow.after asking 5 more times to speak with her supervisor the kept saying "your not getting that fee back so then i proceeded to raise my voice and then she was like ok but your not getting that fee back.so then after 10 min on hold i speak with "Richard Castillo" Jett's supervisor......i explain the same scenerio and then inform him that i was rudely delt with by Jett and that she just flat out said i could close my acct instead of even trying to work with me or trying to listen to me. He kept saying this is a valid charge because you didn't make your payment on the day it was due....well no shit sherlock...i am very much aware of that now, that you didn't send me a statement and you up and changed my due date!i ask him to look at my acct....."have i ever been late with a payment?"...."no", "have I ever receieved a late fee?"...."no"....."have i ever asked for a late fee before today?"....."no"....."ok so would you say i have been a good customer?"...."yes" there ya go....but "your telling me that that does not matter?" "well you can close your acct".....ok so how does that work? I owe you guys 5k....how can i close a credit card I havent paid off? well we can just close it for you.....ok, so then what, well you'd still have to make payments. Ok so then does that mean you will report me to the credit bureau?....."well i don't know , im not sure" so your telling me you are telling me i can close my acct but you cannot answer my questions and you have no idea?...well yes...um ok then you really shouldnt be suggesting things to your customers that you have no idea what your talking about!i have everyone's name and this is going to be taken to his supervisor as well as I will be completeing a letter to Jamie Dimon, for chase's lack of customer service and rudenss, and lack of ability to help a customer and resolve an issue.....just offering them to close the acct.